Refund Policy
SunDrip rentals and tours are booked and paid online through our booking system. This policy explains cancellations and refunds.
Vehicle rentals and ATV tours
- Cancel at least 24 hours before your scheduled start time: we refund what you paid, minus payment-processing fees.
- Cancel within 24 hours of the start time: a 30% cancellation fee applies; the rest is refunded, minus payment-processing fees.
- No-shows are non-refundable.
Private fishing tours
- Cancel at least 48 hours before departure: we refund what you paid, minus payment-processing fees.
- Cancel within 48 hours of departure: a 30% cancellation fee applies; the rest is refunded, minus payment-processing fees.
- No-shows are non-refundable.
Unsafe weather or sea conditions
If rain or sea conditions are not safe, we simply reschedule your booking to another available date.
Mechanical issues
If a rental vehicle breaks down through no fault of the renter, we will attempt to repair or replace it. If neither is possible, we refund the unused rental time.
Early returns
Returning a vehicle earlier than booked does not qualify for a refund of the unused time.
Rental period
Rentals are priced in 24-hour periods from your pickup time, with a 1-hour grace period on the booked return time.
How refunds are paid
Refunds go back to the original payment method and can take 5–10 business days to appear, depending on your payment provider.
To cancel or ask about a refund, WhatsApp us at +506 6116 6303 or email sundrip@santateresarentals.com.